Processing Time

Orders are processed within 1–3 business days of payment confirmation. You will receive an email notification with tracking information once your order has shipped.

Delivery Timeframe

Standard delivery is estimated at 5–10 business days from the date of shipment within the contiguous United States. Delivery times may vary depending on your location and carrier availability.

Shipping Carriers

We partner with trusted carriers including UPS, FedEx, and USPS to ensure your rug arrives safely and on time. The carrier will be selected based on your delivery address and order specifications.

Order Tracking

Once your order ships, a tracking number will be sent to the email address provided at checkout. You can use this number to monitor your delivery status directly on the carrier's website.

Damaged in Transit

If your order arrives damaged due to transit, please contact us within 48 hours of delivery at the email address below with photos of the damage. We will work with you to resolve the issue promptly.

Geographic Coverage

We currently ship to addresses within the contiguous United States. For inquiries regarding shipping to Alaska, Hawaii, or international destinations, please contact us directly.

Contact

For shipping inquiries, please reach us through the contact form on our website or via our social media channels. We aim to respond within 1 business day.

No Returns

Due to the nature of our products and our curated boutique model, all purchases made through Creative Luxury Rugs are final. We do not accept returns of any kind, including but not limited to:

• Change of mind or preference
• Incorrect size selection
• Colour variation between screen display and physical product
• Items no longer wanted after delivery

No Refunds

We do not issue refunds under any circumstances, including partial refunds, once an order has been confirmed and payment processed.

Damaged or Defective Items

If your item arrives with a manufacturing defect or was damaged during transit, please contact us within 48 hours of delivery. Include clear photographs of the issue and your order reference. We will review each case individually and determine an appropriate resolution at our sole discretion.

Order Cancellations

Orders may not be cancelled once payment has been confirmed. Please ensure all details — including size, address, and product selection — are correct before completing your purchase.

Your Responsibility Before Purchase

We encourage all customers to review the full product descriptions, dimensions, material details, and imagery before placing an order. If you have any questions about a product prior to purchasing, please contact us — we are happy to assist.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws in your jurisdiction.

Effective date: January 1, 2026. Creative Luxury Rugs ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you visit our website or make a purchase.

Information We Collect

When you interact with our website or place an order, we may collect the following:

• Name, email address, and contact details provided at checkout
• Shipping and billing address
• Payment information (processed securely by our payment provider — we do not store card details)
• Browser type, IP address, and pages visited (collected automatically via standard web analytics)

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and customer service requests
• Improve our website and product offerings
• Comply with legal obligations

Payment Security

All transactions are processed through secure, PCI-compliant payment providers. We do not store, transmit, or have access to your full payment card details at any time.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers — such as shipping carriers and payment processors — solely for the purpose of fulfilling your order.

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics data. You may disable cookies through your browser settings, though this may affect certain site functionality.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us through our website or social media channels.

Third-Party Links

Our website may contain links to third-party sites, including our payment processor. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated effective date.

Contact

For privacy-related enquiries, please reach us through the contact section of our website or via our Instagram and Facebook pages.

By accessing our website and placing an order with Creative Luxury Rugs, you agree to the following terms and conditions. Please read them carefully before making a purchase.

Use of This Website

This website is provided for personal, non-commercial use. You agree not to misuse the site, reproduce its content without permission, or engage in any conduct that could harm our business or other users.

Product Descriptions

We make every effort to display product colours, textures, and dimensions as accurately as possible. However, due to variations in monitor settings and screen calibration, the appearance of products may differ slightly from what is depicted online.

Pricing

All prices are listed in USD and are subject to change without notice. The price displayed at the time of checkout is the price you will be charged. Promotional codes, including the 300OFF discount, are subject to availability and may be withdrawn at any time.

Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to decline or cancel any order at our discretion, including due to pricing errors, product unavailability, or suspected fraudulent activity. In such cases, a full refund will be issued.

Intellectual Property

All content on this website — including images, copy, branding, and design — is the property of Creative Luxury Rugs and may not be reproduced, distributed, or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Creative Luxury Rugs shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or the purchase of our products.

Governing Law

These terms are governed by the laws of the jurisdiction in which Creative Luxury Rugs operates. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Changes to These Terms

We reserve the right to update these terms at any time. Continued use of the website following any changes constitutes your acceptance of the revised terms.